DPT provides a comprehensive effective user support at a single point of response.

DPT uses world leading tools to provide maximum efficiency of users and assets consistently, 24 hours of every day.

Working in a three-tier structure from receipt of call through to fault repair, DPT provides service options that are flexible for clients. This enables us to attract and retain premium calibre staff with technical expertise, combined with excellent inter-personal skills, provides a friendly and intelligent point of contact for your user community.

DPT can provide Service Desk based at clients site as well as at our Head Office or a mixture of both to be flexible and meet with individuals needs. Clients preferring to retain internal resource, whose specialist knowledge is essential for custom-built/legacy systems, DPT works with the internal teams to provide a single point of contact and minimise user disruption.

Out aim is to provide flexibility for our clients at a price that reflects the economies of scale of using an external service partner, equipped and experienced to support multiples of users in a variety environments.

Identifying, evaluating and monitoring constantly the quality and development of our people, services, operations and activities can only achieve guaranteed performance.

Single point of contact

Call Logging and Administration

Technical resolver group

Vendor escalation

Management reporting