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TeleVantage
TeleVantage TeleVantage products


TeleVantage is an all in one software communications solution which provides:
A PBX for analogue, ISDN or VoIP
A future proofed telephone system
A set of desktop business tools
A low risk solution for IP Telephony


Telephone System
Full PBX functionality
Scalable from 1-720 extensions
Works with analogue, ISDN and VoIP technologies
Supports IP, legacy digital (Nortel, Avaya & Siemens), and analogue phones
Multiple music on hold sources
Phones stay up during power or server failure
Call log for each user
Call history for each user



Workstation administration
Configure phone stations
Configure call restrictions
Record all calls
Archive recorded calls
Configure on-hold audio (music or other audio)



Single & multi-site operation
Inter-site dialling using only an extension number
Forward voice messages seamlessly between sites
See the availability of employees no matter where located
Route incoming calls seamlessly across sites


Voicemail messaging
Remote access to voicemail
Send voicemail messages by email
Message notification by email
Forward voicemail
Send voicemail to distribution lists



Home/Remote working
See the availability of a home/remote working employee
Home/remote working employees have access to the full set of features
Home/remote workers can initiate calls from the office - avoid home call charges


Integration with business applications
Act, Outlook, Goldmine, FrontOffice support
Use existing contact databases
Cut and paste call details
Integrate with proprietary contact management systems
Drag and drop numbers from windows applications


Call management
Add written notes to calls
Record a call
Play audio into call
Manage calls like files
Archive recorded calls
Review call recordings
Make multiple calls from a handset


Team Management
Create virtual teams
Define tenants
Use physically dispersed workgroups
Route calls to teams


Statistics reporting
Graphical reports
Queue statistics pane
Queue statistics over the phone


Contact Centre
All user extensions can be agents
All user extensions can be supervisors
Unlimited number of queues
Voice greeting for queues
Skills based routing
Agent coaching
Agent monitoring
Call distribution
Supervisor alerts


Account Management
Account code
Personalised account greetings
Calls routed to account managers
Search calls by account code


Other features
Instant messaging



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Wednesday 19th of November 2008

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Dovecote-Park Technologies Limited, Unit 35, Ninian Road, Brownsburn Industrial Estate , Airdrie, North Lanarkshire, ML6 9SE

Tel: +44 (0)1236 771808  Fax: +44 (0)1236 771809  Email: sales@dovecote-park.co.uk

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